Policies

Shipping

All ready-to-ship items will ship within 1-2 business days. Preorders and Dyed-to-Order lead times vary, please see the header to confirm lead times. All items ordered together will ship together. That means if you order a club, or a preorder/dyed-to-order along with ready to ship yarn, none of it will ship until it is all ready to go.

Returns/Refunds/Exchanges

Due to the nature of hand dyed yarn, and the effort we put into accurately and honestly representing our products we do not offer refunds, returns or exchanges. Every skein of yarn we dye is unique, even within the same batch. Alternating skeins for a larger project is always recommended with hand-dyed yarns.

We do not re-photo every skein we dye, so what you get may vary a bit from what you see in the photo. This is normal, and part of the process of hand dyed yarn. We are meticulous with our recipes and measurements, but sometimes just the way the skein is twisted can make a big difference in how yarn looks.

Colorways are photographed and color corrected to the best of our ability using an SLR camera, natural light, and professional editing software. Various Screens can represent colors differently. When in doubt READ the text description of the colorway.

Evergreen Fiber Works’ yarns and fibers are dyed using professional grade dyes that are properly set with acid and heat until the dye is exhausted. We rinse after dyeing to remove any loose dye particles that remain; however, it is NORMAL to have a small amount of bleeding in your first wash or two. When using a light color alongside a bright or dark color the use of cold water and a color catcher sheet is recommended.